This tutorial takes you through the DNA refund method, probably the most used method in refund scams. If you have been running various refund methods, you want to know how DNA works, or at least get even better at it.

Summarily, the DNA refund method is about using the “items did not arrive” excuse in your complaint to get the merchant to refund the amount of money you paid. You always want to be sure if the merchant, delivery service, or the driver/courier is responsible for the service.

A refund method is generally a method you use to get money back and still keep the ordered item. There are many methods for refund trick but DNA tends to be commonly used.

DNA method is a refund trick whereby you tell the company that the goods sent did not arrive. And, of course, DNA stands for “Did Not Arrive”. So, let’s say you ordered new Nike Air from the Nike store, after receiving the package, you wait for a while and then write the company “the Nike Air did not arrive”.

Nike is just an example. There are many online stores out there to run the DNA, including ASOS, Just Eat, Deliveroo, Amazon, Currys, DoorDash method and more.

DNA is basically carrier-based, which makes it a really used method for refunds. Being carrier-based has its disadvantage as the carrier can be held for your complaint after investigations.

The problem here is that the driver risks losing their job over something they know nothing about. And this makes it somehow “ethically relevant” to make sure the driver is not indicted.

Meanwhile, Anthony Police is warning against this scam, so expect the delivery company to be suspicious.

What to know before DNA trick

Before you run the DNA refund trick, note the following:

• The item you order

Not all items are worth it to do with the DNA method. Thus, it is not true that DNA works for any item. You want to target or mark smaller items such as AirPods, jewelry, shoes, mobile phone, etc. These items are typically lightweight, and could also be run with a method like MI (missing item).

Suppose you run DNA on a full-sized $1,000 Bosch dishwasher. This is not excusable, and the company will really want to know how such a huge item never arrived.

Even the delivery man can come all out for you to make sure you swallow the lies back. In the case of larger items like this, or even really expensive stuff, you have to sign that you received the item. Signature is not always the case with common refund tricks on food and drink stores.

• Know the party responsible for the loss

As I mentioned earlier, it is generally against refund rules to go after the deliveryman’s job. You do not want them to be responsible for the loss, so you must research the terms of the company.

Suppose you do the food ordering method. There are 2 parties involved here – the restaurant and the delivery service. Now, if you say the food did not arrive, who will cover for it? Is it the restaurant or the delivery company?

If the restaurant would be responsible, then you know what is up or not. If the delivery company is responsible for items that did not arrive, the deliveryman will also be questioned and somehow indicted in most cases.

A lot of times, the company reduces the deliveryman’s trust points, or even disengages their services if they are victims of DNA or other applicable methods too many times.

• The carrier

If the company you want to run the refund scam outsources shipping services, then get to know the shipper. Amazon, Apple, etc., source other shipping services.  Suppose DHL is the shipper, you want to know how they operate, including their mode of delivery, signature, etc. Do your research on their shipping terms page via the website.

• Signature

If you have to sign a signature upon delivery, this can thwart DNA. You want to provide a fake signature or scribble something that is not clear or close to your original signature.

How to do DNA refund method

This section of the tutorial shows you how to do the DNA refund method successfully:

1. Know what you want and pick a merchant

You do not need to want something to do DNA but get to decide what you really need. Besides, DNA is open to food, clothing, drinks, etc. orders.

Let’s say you want to order AirPods. the reason for picking a smaller item is to make the DNA excuse believable. We are not interested in those super large washing machines, and the likes listed on the website.

Suppose you want food or drinks. Food and drinks do not get you a large number of refunds at once. Nonetheless, they work more times than other items.

2. Understand the companies

Some DNA methods require dealing with multiple companies. Let’s say you want to order food from Uber Eats. There are 2 companies involved in the food and delivery process – the restaurant and Uber Eats.

The primary thing to look at is the terms that govern both companies in this relationship. Typically, the delivery company’s website you signed up on contains the information. Find out if the delivery or the merchant or store is responsible for DNA complaints.

If the merchant is, that means they get to cover the cost. You have to design the excuse in a way that vindicates the driver. Otherwise, the delivery company or shipper is.

3. Collect the delivery

At this point, you are already aware of the company or companies that will deliver your order. Go ahead and place the order. When the item arrives the same day or some days after (depending), do not immediately complain to the company.

Suppose you ordered food. It will obviously arrive the same day. This means you wait a couple of minutes before you start the DNA refund process.

When the driver arrives, collect the package. Remember: no tipping the driver. Sign the booklet, if applicable to your order, with a random name and fake signature. The signature should look real enough, even when the deliveryman watches you signing. You could take some mins to practice a new signature for yourself, and stay consistent.

4. Request a DNA refund

Write a simple typical customer complaint to the company indicating that your order never arrived. Your first complaint is to explain that you are still expecting the order and that it is taking too long

If the tracking ID shows “arrived”, your complaint needs to show that the system is indicating arrived despite not receiving the package.

You can write something like:

What is going on? My account shows “arrived” but I have checked around my apartment, and found nothing. Is this a glitch, a joke or something? I need my money back or will stop buying from this company and discourage others from doing so too.

Keep the complaint consistent, even when the support gets back to you. Your whole complaint must be “did not arrive” and nothing else to show consistency.

5. Get your refund or take your loss

The company will begin investigating your complaint as soon as the support informs the relevant department.

There are two expectations here – you get a refund or you lose. If you lose, take the L (lose) and move on. If it gets to a point where the company challenges you to write your bank for a chargeback before they can look into the case any further, withdraw.

Your bank also has to hear their side of the story before any chargeback, and you will not win.

6. Rinse and repeat

In the end, whether you lose or successfully get a DNA refund, you simply rinse and repeat.

To rinse and repeat, you need an entirely different identity. Your name, address, phone number, etc. must be different, though you can use the same city.

You need a VPN. You also need a new card because these companies may have flagged your previous card. Start all over like a new customer and get more refunds, even amounting to thousands.